Return Policy
At Satvik Sattva Veda, we take care to pack and deliver our A2 Gir Cow Ghee products safely and securely. Since ghee is a food product, our return and replacement policy is designed to maintain product quality and hygiene.
Return Eligibility Return Policy
Returns or replacements may be considered in the following situations:
• The wrong product was delivered.
• The product was received damaged or leaking.
• The product or packaging was damaged during transit.
• The product received is different from the product ordered.
For food safety and hygiene reasons, opened, used or partially consumed A2 Gir Cow Ghee products are generally not eligible for return.
Damaged or Leaking Products
If your order arrives damaged, broken or leaking, please contact Satvik Sattva Veda as soon as possible after delivery.
Please provide your order number and clear photographs or videos of the product and packaging so that we can review the issue and provide an appropriate resolution.
Wrong Product Delivered
If you receive a product different from the one ordered, please contact us with your order details and photographs of the received product.
After verification, we may arrange a replacement or another suitable resolution.
Return or Replacement Process
To request a return or replacement:
Contact our customer support team with your order number.
Explain the issue with your order.
Share photographs or videos if requested.
Wait for confirmation before sending any product back.
Do not return a product without receiving instructions from Satvik Sattva Veda.
Refunds
If a refund is approved, it will generally be processed through the original payment method or another suitable method available for the order.
The time taken for the refund to reflect may depend on the payment provider or bank.
Non-Returnable Products
For hygiene and food-safety reasons, opened, used or partially consumed ghee products are not eligible for return unless the issue relates to a verified product defect or incorrect delivery.